Refund & Cancellation Policy
Clarity matters. Here's how refunds, cancellations and pauses work — subject to legal review for your jurisdiction.
Overview
Because matchmaking involves significant personal work that begins early, refunds depend on the membership and how much of the service has commenced. We aim to be fair and transparent. Any statutory cancellation rights that apply to you always take precedence over this policy.
Essential and Signature memberships
Essential and Signature are fixed-term, three-month memberships. Any statutory cooling-off period applies; after that, refunds for unused time are considered case by case. Set the exact terms here during legal review.
Matchmaking memberships
The Private membership involves dedicated onboarding and search work by a personal matchmaker. Refund eligibility typically decreases as onboarding and introductions progress. A clear, staged refund schedule (for example, before onboarding, after onboarding, after the first introduction) should be finalised here and shown to members before purchase.
Pausing your membership
Paid memberships may request a pause. Remaining time or introductions are generally protected during a pause and resume when you're ready. Maximum pause durations should be defined here.
If you meet someone independently
We're genuinely glad. Let your matchmaker know and we'll pause your search. How any remaining time or introductions are treated should be defined in your finalised schedule above.
How to request
To request a refund, cancellation or pause, contact hello@matchyourlove.com from the email associated with your account. We'll confirm the applicable terms and next steps.
Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may delay resolution.